Terms & Conditions
Did you know the African travel industry makes over $39 billion a year? Many travelers ignore the need to check an agency’s terms before booking. At Boma Discoveries, we think it’s key to know our rules for a smooth trip from start to end.
Welcome to Boma Discoveries, your top choice for African travel. Before you book your next trip, please read our detailed terms and conditions. This will guide you through our travel rules, legal stuff, and what you need to do as a customer.
Key Takeaways
- Boma Discoveries is a leading African travel agency generating over $39 billion in annual revenue.
- Reading the terms and conditions is essential for understanding the agency’s policies, guidelines, and traveler responsibilities.
- The terms and conditions cover booking policies, payment methods, cancellation procedures, travel documentation requirements, and more.
- Familiarizing yourself with the terms and conditions will help ensure a smooth and enjoyable travel experience with Boma Discoveries.
- By reviewing the terms and conditions, you can make informed decisions and have peace of mind throughout your African adventure.
Understanding Our Terms and Conditions
At Boma Discoveries, we value transparency and clear communication with our travelers. Our terms and conditions are clear and straightforward. They outline the rules and expectations for everyone involved. By understanding these guidelines, you can make informed choices and know your rights and duties as you travel with us.
Why Reading Them Matters
Our terms and conditions protect both you and Boma Discoveries. Reviewing this info helps avoid misunderstandings. It makes sure your travel plans meet our rules, payment terms, and refund policies. This understanding lets us offer you the best service and helps you meet your responsibilities on the trip.
Key Sections to Review
When looking at our terms and conditions, pay attention to these main points:
- Booking Policies and Procedures: Learn how to book your Boma Discoveries tour or safari. Know about deposits and deadlines.
- Payment Terms and Methods: Check the payment options and times to make sure your payments go smoothly.
- Cancellation and Refund Guidelines: Understand our rules for canceling trips and refund fees. Know how to get refunds.
- Traveler Responsibilities and Obligations: See what you need to do, like getting travel documents and insurance, for a smooth trip.
Understanding these key sections helps you book with confidence and enjoy your Boma Discoveries trip fully.
Booking Policies and Procedures
Booking your African adventure with Boma Discoveries is easy. We aim to make booking smooth, with clear booking policies, travel regulations, and legal policies. This ensures a memorable journey from the start.
To book a tour, you need to pay a non-refundable deposit within 7 days of booking. The deposit is usually 30% of the total cost. You must pay the rest of the balance 60 days before you leave.
Tour spots can change, so booking early is best. This way, you get the best dates and places to stay. Some popular spots and busy seasons might fill up fast, so being flexible helps.
Our booking policies help protect you and us. They let us manage tours well and use our resources wisely. By following these policies, you get a smooth booking and start an amazing African trip.
“The booking experience with Boma Discoveries was simple and straightforward. Their clear policies and attention to detail gave me peace of mind leading up to my trip.”
– Samantha P., recent Boma Discoveries traveler
Payment Terms and Methods
At Boma Discoveries, we know how important it is to offer flexible and easy payment options. Whether you’re dreaming of an African adventure or a family getaway, we aim to fit your payment preferences and schedule.
Accepted Payment Options
We have many payment options for you. You can pay with:
- Major credit cards (Visa, Mastercard, American Express, Discover)
- Bank wire transfers
- Personal or cashier’s checks
- Online payment platforms like PesaPal or Skrill
Our team works hard to make booking easy for you. This way, you can get excited about your African trip.
Payment Timelines and Schedules
To book your trip, we need a deposit of 20% of the total trip cost. The rest is due 60 days before you leave. This helps us make all the arrangements for a smooth trip.
If you need to change your payment plan, just reach out to our customer service. We’re here to help and find a way that works for you.
Knowing our payment terms and methods makes booking easy and stress-free. You can look forward to your African journey with Boma Discoveries.
At Boma Discoveries, we aim to give you unforgettable African travel experiences. As an African travel agency, we have set clear terms and conditions. These rules help keep you safe, secure, and happy. They also help us provide top-notch service and support on your African journey.
Our terms cover booking, payment, cancellation, and what you need to know as a traveler. Knowing these rules helps you make smart choices and enjoy your trip with us.
Booking Policies
To book one of our African tours, you need to pay a non-refundable deposit upfront. The rest of the payment is due 30 days before you leave. We take credit cards, bank transfers, and mobile payments.
Cancellation and Refunds
We get that plans change, and we try to be understanding. But, we have a cancellation policy to keep our business running. If you cancel more than 45 days before your trip, you’ll get a refund. Canceling less than 45 days before might mean you lose the full cost.
Traveler Responsibilities
- Get a valid passport and the right visas for your trip
- Have travel insurance
- Follow local laws and respect the culture
- Take care of the environment
By knowing and following our rules, you can relax and enjoy your boma discoveries in Africa. If you have questions or concerns, please reach out to us. We’re here to make your African trip unforgettable.
Cancellation and Refund Guidelines
At Boma Discoveries, we know that sometimes you need to change or cancel your travel plans. We have clear rules for cancellations and refunds to make things easy for you.
Cancellation Fees and Deadlines
We try to be flexible with cancellations, but there are fees based on when you decide to cancel. Here are our cancellation fees and deadlines:
- More than 60 days prior to departure: $100 cancellation fee per person
- 31-60 days prior to departure: 50% of the total trip cost
- 30 days or less prior to departure: 100% of the total trip cost
Some of our partners, like airlines and hotels, have their own strict cancellation rules. We have to follow these rules and may pass on any extra fees to you.
Refund Processing and Timelines
If you’re eligible for a refund, we’ll process it within 14 business days of getting all the needed documents. Refunds go back to the original payment method you used to book. The time it takes for the refund to show up in your account depends on your bank’s policies.
For more details on our cancellation fees, refund guidelines, and refund processing steps, please reach out to our customer service. We’re here to make your travel experience smooth and worry-free.
| Cancellation Timeline | Cancellation Fee |
|---|---|
| More than 60 days prior to departure | $100 per person |
| 31-60 days prior to departure | 50% of total trip cost |
| 30 days or less prior to departure | 100% of total trip cost |
Traveler Responsibilities and Obligations
At Boma Discoveries, we believe a great African trip is a team effort. We work with our customers to make sure your trip is safe, secure, and fun. We ask our travelers to follow certain rules to help everyone enjoy their journey.
Getting the right travel documents is key. You’ll need a valid passport and any visas needed for your trip. Make sure you know what documents you need for each place you’re going. Not having the right documents can stop you from entering a country or cause delays, ruining your plans.
- Obtain a valid passport with sufficient validity (typically at least six months from your travel dates)
- Research and apply for any necessary visas well in advance of your departure
- Ensure that your passport and visas are in good condition and not expired
We also ask our travelers to respect local laws and customs in Africa. Being respectful of the local culture and traditions helps make your visit better. It also helps you connect with the people you meet.
Lastly, we want our travelers to look after their health and safety. This means getting the right shots, bringing any needed medicines, and knowing about health alerts for your destinations. Taking steps to stay healthy helps avoid problems on your trip.
At Boma Discoveries, we aim to give our customers the best African travel experience. By following your responsibilities and rules, you help make your trip a success. This way, you can have a safe, fun, and meaningful adventure.
Travel Documentation Requirements
Having the right travel documents is key for a smooth trip to Africa. At Boma Discoveries, we make sure you have everything you need for a worry-free journey. We know how important it is to meet the requirements for a great trip.
Passport and Visa Guidelines
A valid passport is a must for traveling to Africa. You need a passport that’s good for at least six months after you plan to come back. Also, many places in Africa need you to have a visa to enter. The rules for visas can change depending on where you’re going.
We give our customers all the info they need about passports and visas for our destinations. We suggest checking these guidelines early and getting your documents ready on time. This way, you can avoid any last-minute problems.
Health and Travel Insurance
Having good health and travel insurance is also key. We work hard to keep our customers safe, but things can still happen. The right insurance means you’re covered for medical emergencies, trip cancellations, or other surprises.
We tell our customers to get a travel insurance policy that covers medical costs, trip interruptions, and more. We can help you find a good insurance company for your trip to Africa.
| Travel Documentation Requirement | Description |
|---|---|
| Passport | Must be valid for at least 6 months beyond the planned return date |
| Visa | Required for entry to most African countries; specific requirements vary by destination |
| Health Insurance | Comprehensive coverage recommended for medical emergencies and expenses |
| Travel Insurance | Protects against trip cancellations, interruptions, and other unexpected situations |
Make sure you have all the travel documents you need for a trip to Africa. Our team at Boma Discoveries is here to help you. We’ll guide you through the process and give you any help you need.
Force Majeure and Unforeseen Circumstances
At Boma Discoveries, we know that sometimes things beyond our control can affect your travel plans. Events like natural disasters, political issues, or global health crises can disrupt your trip. That’s why we have policies for force majeure to help our clients.
Force majeure is a legal term for events that are beyond our control and stop us from keeping our promises. When these happen, we work with our travelers to find solutions. We focus on keeping you safe and happy.
If a force majeure event happens, like civil unrest or a natural disaster in your destination, we’ll help you find other travel options. This could mean changing your plans, moving your trip to another time, or canceling with a full refund.
We know that unexpected events can be stressful and disrupt your plans. That’s why we offer support and flexibility. Our team is here to help you every step of the way. We want your African adventure to be smooth and fun, even with unexpected challenges.
We’re open about our policies on force majeure and other unexpected events. We want to give you peace of mind when you plan your trip with us. We’re committed to finding the best solution and reducing the effect of events we can’t control on your trip.
| Scenario | Boma Discoveries’ Approach |
|---|---|
| Natural Disaster | Reroute itinerary, postpone trip, or provide full refund |
| Political Unrest | Reroute itinerary, postpone trip, or provide full refund |
| Global Pandemic | Reroute itinerary, postpone trip, or provide full refund |
Knowing our policies on force majeure and unexpected events, you can book your African trip with us confidently. We’ll work hard to keep you safe and satisfied, even when things don’t go as planned.
Limitation of Liability and Disclaimer
At Boma Discoveries, we aim to give you an amazing travel experience. But, we must tell you that there are limits to what we can do. Sometimes, things happen that are beyond our control.
Our Commitment to Safety and Quality
Your safety is our main goal. We have strict safety rules and check everything to make your trip safe. Our guides are skilled, our transport is reliable, and we pick our partners carefully. We also have insurance to protect you if something unexpected happens.
Even with all we do, we can’t control everything. So, we can’t be blamed for injuries, damage, or losses that happen because of things we can’t control. We suggest that everyone gets travel insurance to protect themselves and their stuff on the trip.
FAQ
What are the key areas I should review in the terms and conditions?
To make sure you have a great time, check out these important parts of our terms and conditions: how to book, payment details, cancellation and refund rules, and what you need to know as a traveler.
What are the accepted payment options for booking with Boma Discoveries?
We have many ways to pay to fit what you like, like credit/debit cards, wire transfers, and digital payments. You can see all the ways to pay in the “Payment Terms and Methods” section of our terms and conditions.
What are the cancellation fees and deadlines if I need to cancel my trip?
Our cancellation and refund rules are in the “Cancellation and Refund Guidelines” section. The fees and deadlines depend on when you cancel. So, please read this carefully to know your options and plan ahead.
What travel documentation do I need to visit the destinations offered by Boma Discoveries?
Having the right travel documents is key for a smooth trip to Africa. In the “Travel Documentation Requirements” section, you’ll learn about passports, visas, and why health and travel insurance are important.
How does Boma Discoveries handle force majeure and other unforeseen circumstances that may impact my trip?
Sometimes, things happen that are out of our control and affect your travel plans. In the “Force Majeure and Unforeseen Circumstances” section, we explain how we handle these situations. This includes how they might change your booking and travel plans.
What are Boma Discoveries’ commitments to safety and quality?
Your safety and happiness are our top priorities at Boma Discoveries. In the “Limitation of Liability and Disclaimer” section, we talk about our promise to keep you safe and ensure quality during your trip with us.
